Frequently Asked Questions
QWould you please give some information on shipping mode and charges?
Normally we send through courier, or post upon request from clients. Shipping charges vary based on order volume and weight, and can be estimated during the order configuration phase.
QDo you have ISO 9001 and CE certifications?
Yes, we are fully certified under ISO 9001 and EN ISO 13485 standards. We carry CE marks for the majority of our orthopedic implant and instrument systems.
QWhat is the minimum order value that we can place?
We expect standard orders to have a minimum value of US$1,000. However, we support initial sample orders of smaller values to help clients test and evaluate our medical device products in their local markets.
QCan I buy customized products not shown in the standard catalog?
Absolutely. You can send us detailed images, drawings, or physical samples. We provide custom manufacturing solutions, though these customized runs require a longer lead time for tooling and delivery.
QDo you maintain constant stock for listed products, or are they newly produced?
In general, we maintain stock for most standard catalog items, which are manufactured on regular monthly schedules. Inventory levels vary based on current sales activity, so we recommend coordinating with our sales representatives for precise real-time stock details.
QWhat materials are primarily used in your orthopedic external fixations?
Our systems, like the CanEFS single-arm system, are manufactured using high-grade, biocompatible Aluminum Alloy and Stainless Steel (AL+SS) to ensure high structural stability and medical-grade safety.
Bonevia
