Q1: Would you please give some information on shipping mode and charges?
Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients.
Q2: Do you have ISO9001, ISO 13485, CE approvals?
Yes, our manufacturing processes and products conform strictly to international standards, holding quality certifications including ISO 9001, ISO 13485, and CE approvals.
Q3: What is the minimum order that we can place? Do you provide free samples?
We expect your minimum orders to be at least US$500. However, we understand that customers need to place smaller sample orders in the beginning to test our products in the market. We can offer free samples, but we do not pay the cost of freight.
Q4: Can I buy products not shown but similar to your catalogue?
Of course you can, just send us pictures or samples. Please note this may take a little longer time for delivery.
Q5: Do you have stock for listed products, or they are newly produced? What are your terms of payment?
Generally, we maintain stock for listed products which are produced monthly, depending on sales conditions. We advise asking our sales team for accurate inventory information. Payment <= 800USD, 100% in advance. Payment > 800USD, 30% T/T in advance, balance before shipment. Payment methods include L/C, T/T, Western Union, PayPal, etc.
Q6: How do you ensure the overall quality of the orthopedic implants?
We utilize advanced manufacturing technology and premium medical-grade titanium alloy. Every batch undergoes strict quality control, compliance checks, and mechanical testing to ensure maximum clinical safety and performance.
Bonevia
