Frequently Asked Questions
Q1: Would you please give some information on shipping mode and charges?
Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients.
Q2: Do you have ISO9001, ISO 13485, CE approvals?
Yes, our products are manufactured in strict compliance with international standards, and we hold ISO9001, ISO 13485, and CE certifications.
Q3: What is the minimum order that we can place? Do you provide free samples?
We expect your minimum orders to be at least US$500. However, we understand that customers need to place smaller sample orders in the beginning in order to test the market for our products. We could offer free samples, but we do not pay the cost of freight.
Q4: Can I buy products not shown but similar to your catalogue?
Of course you can, just send us pictures or samples. But this takes a little longer time for delivery.
Q5: Do you have stock for listed products, or are they newly produced? What are your terms of payment?
Generally, we have stock for every listed product, which are produced monthly. However, it depends on our sales conditions. It is best to ask our sales representative for accurate inventory information. Payment <= 800 USD, 100% in advance. Payment > 800 USD, 30% T/T in advance, balance before shipment. Payment methods are via L/C, T/T, Western Union, PayPal etc.
Q6: What is your typical lead time for custom production orders?
For products that require customization or are currently out of stock, the production lead time ranges from 15 to 30 days depending on the order quantity and specification requirements.
Bonevia
