Q1
Would you please give some information on shipping mode and charges?
Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients.
Q2
Do you have ISO9001, ISO 13485, CE approvals?
Yes, our manufacturing processes and products conform to international quality standards, holding relevant system and product approvals.
Q3
What is the minimum order that we can place? Do you provide free samples?
We expect your minimum orders to be least at US$500. However, we understand that customers need to place smaller samples orders in the beginning in order to test market our products. We could offer the free samples, but do not pay the cost of freight.
Q4
Can I buy products not shown but similar to your catalogue?
Of course you can, just send us pictures or samples. But this takes a little longer time for delivery.
Q5
Do you have stock for listed products, or they are newly produced? What are your terms of payment?
Most standard products are kept in stock. Customized or bulk orders are newly produced according to specifications. Standard payment terms apply based on transaction volume and order types.
Q6
How do you guarantee the quality management during production?
We possess a professional R&D, technology and manufacturing team, operating under a quality management system in line with international standards.