Q1: Would you please give some information on shipping mode and charges?
A: Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients.
Q2: Do you have ISO9001, ISO 13485, CE approvals?
A: Yes, all products are manufactured under strict compliance with international standards and hold corresponding ISO 9001, ISO 13485, and CE certifications.
Q3: What is the minimum order that we can place? Do you provide free samples?
A: We expect your minimum orders to be at least US$500. However, we understand that customers need to place smaller sample orders in the beginning in order to test market our products. We could offer free samples, but do not pay the cost of freight.
Q4: Can I buy products not shown but similar to your catalogue?
A: Of course you can, just send us pictures or samples. But this takes a little longer time for delivery.
Q5: Do you have stock for listed products, or they are newly produced?
A: Generally, we have stock for every listed product, which are produced monthly. However, it depends on our sales condition. It is best to ask our sales representative for accurate inventory information.
Q6: What are your terms of payment?
A: For payments less than or equal to 800 USD, 100% in advance is required. For payments greater than 800 USD, 30% T/T in advance and the balance before shipment is standard. Payment methods are accepted via L/C, T/T, Western Union, PayPal, etc.
Bonevia
