Q1: Would you please give some information on shipping modes and charges?
A: Normally we send through couriers like DHL, FEDEX, UPS, TNT etc., or post upon request from clients. Shipping charges depend on the dimensions and weight of the total parcel.
Q2: Do you have ISO9001, ISO 13485, and CE approvals?
A: Yes, our manufacturing processes and management systems comply with ISO 9001 and ISO 13485 requirements, and our products carry CE certification to meet global standard requirements.
Q3: What is the minimum order that we can place? Do you provide free samples?
A: We expect minimum orders to be at least US$500. However, we understand that customers need to place smaller sample orders initially in order to test our products in their market. We can offer free samples, but the cost of freight is not included.
Q4: Can I buy products not shown but similar to your catalogue?
A: Yes, you can. Simply send us pictures or samples of the products you need. Please note that customized or non-catalog items may require a slightly longer production and delivery time.
Q5: Do you have stock for listed products, or are they newly produced? What are your terms of payment?
A: Generally, we maintain stock for listed products, which are produced monthly. However, it depends on sales conditions. It is best to consult our sales team for accurate inventory information. Payment <= 800USD: 100% in advance. Payment > 800USD: 30% T/T in advance, balance before shipment. Payment methods include L/C, T/T, Western Union, and PayPal.
Q6: How long does the standard production and delivery take?
A: For in-stock items, shipment is typically prepared within 3-7 working days. For bulk orders or newly manufactured items, delivery dates are scheduled according to our production queue and will be confirmed upon order placement.
Bonevia
